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FAQs – Polar

• How do I sync my Polar device with the BookDoc app?

Currently, most fitness apps from Chinese manufacturers, such as Huawei, do not support direct syncing or integration with other health and fitness apps, including BookDoc. The only workaround is to sync indirectly via Google Fit (Android) or Apple Health (iOS).

• How do I sync my Polar device to Google Fit?

Connect to Google Fit

  1. Install or update the Polar Beat app from the Google Play Store.
  2. Sign in to Polar Beat with your Polar account, or create a new one.
  3. Open the menu in the top-left corner, go to Settings, and toggle Google Fit on.
  4. Grant Polar Beat permission to transfer data to Google Fit.

 

Please refer to the step-by-step guide below. If you are still experiencing difficulties, please contact us at care@bookdoc.com or call 1300-88-2362 (Mon-Fri: 9AM-6PM).

NOTE

  • Please open both the ‘Polar Flow’ and ‘Google Fit’ apps once daily to allow data transmission. Refresh the ‘Google Fit’ app after 3–5 minutes to ensure your data is updated.
  • Polar wearable owners need to pair their devices with the ‘Polar Flow’ app to sync indirectly with BookDoc via Google Fit.

• How do I sync my Polar device to Apple Health?

Connect to Apple Health

  1. Open the Polar Flow app, tap More (bottom right), and go to General Settings.
  2. Toggle Apple Health to enable the connection.
  3. Select which categories to sync to the Health app, or tap Turn All Categories On.
  4. Tap Allow (top right) to complete the connection.

 

Please refer to the step-by-step guide below. If you are still experiencing difficulties, please contact us at care@bookdoc.com or call 1300-88-2362 (Mon-Fri: 9AM-6PM).

NOTE: Please open both the ‘Polar Flow’ and ‘Apple Health’ apps once daily to allow data transmission.