Please contact BookDoc customer support via email at care@bookdoc.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm).

Please ensure your phone number is entered correctly. If you are still facing difficulties, please contact us by email at care@bookdoc.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm).

No. As long as you do not sign out, your device will automatically sync with BookDoc Activ. If you sign out, complete information may not be captured to determine the membership tiers and BookDoc Activ Points.

Minimal. This is because you are not required to have the BookDoc app open at all times to capture your steps data. You just need to ensure that you do not sign out from the app.

Tap on “Activ”, then tap “Steps” to view your previous daily steps.

No. However, we do not recommend a gap of more than 5 days when syncing wearable device data to the app. Historical data from the past 4 days will only be updated overnight. Immediate syncing updates steps for the current day only. If a user syncs their wearable device after more than 5 days, there is a risk of losing steps recorded beyond that period.

The “Store ID” is the code that must be entered by the store staff. Please present your voucher at the counter.

You can claim vouchers on any day of the month. Each voucher is valid for 15 days from the date of claim.

Tap “Activ”, then “Challenges”. Select one or more Virtual Challenges you’d like to join, and tap “Join Challenge”.

While most of our Virtual Challenges are free to join, please review the terms and conditions of each challenge to determine whether any payment is required.

Suitable Conditions:

• Minor illnesses such as colds, flu, sore throat
• Follow-up consultations for chronic conditions, such as diabetes, high blood pressure, and high cholesterol
• General health advice, lifestyle guidance, and medication management

Not Suitable Conditions:

• Emergency or life-threatening conditions (e.g., severe chest pain, difficulty breathing)
• Situations requiring physical examination, lab tests, or imaging
• Severe injuries or conditions needing urgent in-person intervention

Teleconsultation services are not a substitute for in-person consultations or emergency care. Patients should seek urgent care in person if experiencing serious or life-threatening symptoms.

A QR code will be provided to you to apply the discount.

1. Click the Menu bar (triple-line icon at the top left corner).
2. Select ‘Teleconsult’.
3. Click ‘Upcoming Appointment’ > ‘Cancel Appointment’ > ‘Reschedule’.

1. Click the Menu bar (triple-line icon at the top left corner).
2. Select ‘Teleconsult’.
3. Click ‘Upcoming Appointment’ > ‘Cancel Appointment’.

The ‘Scan QR’ feature will direct you to a specific doctor’s page, allowing you to apply the associated discount.

Yes, you can receive prescriptions from doctors on Teleconsult. Please note that only doctors who have enabled e-prescription within our system are able to provide electronic prescriptions.

Yes. When completing the Booking Appointment form, you may select the ‘Someone Else’ option to schedule an appointment on behalf of another person.

Yes. Once an appointment is scheduled through the app, a reminder will be sent to you.

Yes, you may cancel or reschedule your appointment by following these steps:

1. Click the Menu bar (triple-line icon at the top left corner).
2. Select ‘Search & Book’.
3. Go to ‘Upcoming Appointment’ and choose ‘Cancel Appointment’.

No. BookDoc also collaborates with the Malaysian Ministry of Health (MOH), and Klinik Kesihatan can be found listed on the app.

There is no fixed maximum duration for appointment slots. The length of each appointment is determined by the respective doctor as listed on the app.

“Premium Programme” is available to companies who have purchased a subscription to our “Premium Programme”. If your company is interested in joining our “Premium Programme”, please contact us by email at care@bookdoc.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm).

Please contact us by email at care@bookdoc.com or call us at 1300-88-2362 (Mon-Fri: 9am-6pm).

Press “Activate Now” at the bottom of BookDoc landing page, enter the activation code, followed by your IC Number / employee ID and press “Save”.

Step 1 : Go to Settings

Step 2 : Click “Premium Programme”.

Step 3: Click “Deactivate Premium Programme”.

Please visit shop.bookdoc.com

The Marketplace is available exclusively to Premium Programme subscribers. Subscribe to the Premium Programme to access the Marketplace.

To use a Marketplace voucher, enter the voucher code on the checkout page before completing your payment.

No. You are required to bring the receipt to the clinic to receive the service. For further assistance or clarification, please contact us via email at care@bookdoc.com or call 1300-88-2362 (Mon – Fri, 9:00 AM – 6:00 PM).

Please contact us via email at care@bookdoc.com or call 1300-88-2362 (Mon – Fri, 9:00 AM – 6:00 PM). You can also access the Marketplace directly at shop.bookdoc.com

Certainly! We offer wellness programs that are eligible for HRD Corp claims. For more information, feel free to contact our team for detailed insights. Alternatively, you can explore the list of available programs on the HRD Corp page by visiting this HRDC page for your convenience.

Our corporate wellness program is highly flexible and can be customised to align with the specific goals, preferences, and demographics of your organisation. We work closely with you to tailor the program to meet your unique needs.

A corporate wellness program is a holistic initiative designed to enhance the health and well-being of employees within a company. Our program incorporates various workshops, activities, resources, and support systems to promote physical, nutritional, mental, and emotional wellness.

Corporate wellness is crucial for fostering a healthy, engaged, and productive workforce. By investing in employee well-being, companies can reduce healthcare costs, boost morale, and improve overall workplace satisfaction.

Your company can benefit from our wellness program through improved employee health, reduced absenteeism, increased productivity, and a positive impact on company culture. Ultimately, investing in employee well-being contributes to long-term success and growth.

Absolutely! Our wellness events are designed to be inclusive, with resources and activities accessible to remote employees. We provide virtual fitness classes, online wellness workshops, and personalised support all employees, including those working from home.

We use a combination of quantitative and qualitative metrics to assess the success of our program. These may include changes in employee health indicators, participation rates, employee feedback, and overall improvements in workplace culture.

HRD Corp Claimable Courses was formerly known as SBL Khas is a scheme to assist registered employers, especially those with limited resources to train and up-skill their employees in line with their operational and business requirements.

Under this scheme, HRD Corp will pay the course fee (subjected to 4% service fee from 1 April 2021) directly to the training providers by deducting the amount from the employers’ levy account. HRD Corp will also pay other claimable allowances to the employer. The total claimable amount is subjected to the approval of each individual grant application.

Source: Frequent Asked Questions (FAQ) HRD Corp Claimable Courses Version 4 (September 2021)

For more information, please visit HRD Corp Support Centre

The duration of the program must be at least 4 hours. Companies can choose to opt for the half-day, 4-hour program or the full-day, 8-hour program.

Grant applications must be submitted by registered employers online before the training commences.

Source: General FAQs – Grant & Claim Application

For more information, please visit HRD Corp Support Centre

Training providers can submit the claims for their course fee only. Allowances, consumable training materials, internet data subscription or digital materials and other expenses must be claimed by the employers. Employers can only submit a claim once the training provider’s claim has been approved.

Source: General FAQs – Grant & Claim Application

For more information, please visit HRD Corp Support Centre